Position Summary:
The Lead Change & Release Manager is responsible for planning, coordinating, and governing software releases and production change activity across JetBlue’s technology organization. This role ensures technology changes are sequenced safely, communicated effectively, and executed with minimal disruption to JetBlue’s customer and crewmember experiences.
Operating as “Production Air Traffic Control,” this role serves as the central point of visibility for enterprise release activity, aligning Engineering, Infrastructure, Product, and Operational stakeholders to support production readiness, risk-based decision-making, and operational stability. This role is not responsible for deploying builds or managing CI/CD pipelines.
Reporting to the Senior Manager, Technology Change & Release Management, this role partners closely with Technology leadership and delivery teams to improve release predictability, strengthen Change governance, drive organizational adoption of Release Management standards, and support the continued evolution of JetBlue’s Change & Release Management Center of Excellence.
Essential Responsibilities:
- Manage the enterprise release calendar, deployment windows, and production change schedule to support operational stability and business priorities
- Coordinate release planning and production change activity across technology and operational teams to ensure visibility, alignment, and production readiness
- Identify and manage cross-team dependencies, operational risks, and scheduling conflicts associated with production releases
- Sequence and coordinate technology changes to minimize customer impact and reduce operational risk across production environments
- Serve as the central coordination point for enterprise release activity, ensuring alignment between technology changes, operational priorities, and business events
- Ensure production releases meet established readiness standards, including implementation planning, rollback preparedness, validation activities, and support coordination
- Support risk-based release decision-making during operational events, production instability, or elevated risk periods
- Facilitate communication and coordination across stakeholders during release execution, operational events, and release escalations
- Maintain release management documentation, reporting, and enterprise release visibility artifacts
- Provide leadership visibility into release schedules, production risks, operational constraints, and deployment readiness
- Track and analyze release management metrics and trends to improve release predictability, operational stability, and governance effectiveness
- Drive adoption of enterprise change and release management standards across technology teams
- Identify opportunities to improve release management processes, operational transparency, and cross-team coordination
- Other duties as assigned
