This is a key position within the Revenue Management Branch (RM), which is responsible for development, implementation and monitoring of user workflows and best practices. This is primarily focused on how to best use the RM tools but may also extend to any other practice which can help to generate incremental revenue, or cost savings. Part of the role includes also being an agent of change as new systems, concepts, and practices are being implemented.

Develop and maintain expertise on RM tools and processes and how to best manage themWork closely with business teams to determine, implement and update practices and workflows that support commercial needs and aim to exceed our targetsRemain constantly aware of spanet performance and challenges met by the RM community facing the reality of the day-to-day management of the spanetsPlan and execute highly effective training for RM community on existing and new tools, business processes, best practices, reports, and RM system enhancementsProvide support and guidance to the entire RM community on day-to-day issues and requests, provide one-on-one or team coaching when needed, and share learnings and feedback by conducting regular workshopsSupport functional testing on new tools and system changes, and coordinate user acceptance testing and communicate findings to RM managersDevelop processes to track and audit business rules applied in the RM system to maintain the integrity of the revenue optimization systemContinuously source and understand the reporting needs of the RM community and liaise with Science and BI teams.Create a collaborative environment and develop creative ways to introduce change in the RM workflows as new challenges arise or new functionalities/systems are deployed and maximize adoption by teams most often under a lot of pressureWork in concert with RM, Revenue Optimization, and other teams to ensure the best use of RM levers and cohesion between themProactively communicate and inform business teams outside of RM about RM practices and principles

University degree in Mathematics, Statistics, Economics, Operations Research, Education or equivalent1 - 3 years of previous work experienceStrong conceptual, analytical, and problem-solving skills. Must be able to synthesize complex situations, formulate solution sets and present results in simple, understandable termsStrong interpersonal skills with an ability to communicate at multiple levels of expertise and to influence and persuade others to actionAbility to cultivate strong collaborative working relationships and viewed as credibleSelf-starter and ability to work under pressure, changing priorities and tight deadlines with limited supervisionProficient using Microsoft Suite (Excel, PowerPoint, etc.)Experience in delivering workplace training: analyzing business needs, lesson planning, development, implementation, and evaluation, a definite assetKnowledge of change management strategies and plan development, a definite assetExperience with “Origin-Destination” revenue management tools (PROS RMA or equivalent), an assetKnowledge of adult learning theory and methodology is an assetAdvanced technology skills, in particular working with large databases is an asset

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.